procedure
Internal Support Request
11 steps 9 automations
Information Technology Support
Device Troubleshooting
Run this process everytime you want to give a basic structure for a "Device Troubleshooting" Subject to employees
5 steps
Process steps
1
What exactly is the problem?
5 days from previous step
*insert template*
2
Gather more details, eliminate variables
5 days from previous step
*insert template*
3
Reproduce the problem, develop hypothesis of root cause
5 days from previous step
*insert template*
4
Attempt a fix based on findings
5 days from previous step
*insert template*
5
Problem Solved?
5 days from previous step
*insert template*
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