Customer Escalations

Run this process everytime a customer is not pleased with an employee interaction and wants someone at a higher level within the company to resolve the complaint

4 steps

Process steps

1

Listen and Empathize

5 days from previous step
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2

Be Objective

5 days from previous step
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3

Be Helpful

5 days from previous step
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4

Solve the Problem

5 days from previous step
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