83 articles in this category
SaaS (Software as a Service) has transformed into an important part of how modern businesses function. The growth rate of SaaS businesses is estimated to reach 21.2% until 2023. With so many of them popping up, realizing how to grow your SaaS business utilizing appropriate methods and metrics becomes essential.
Customer experience management software helps businesses track, analyze, and improve how customers interact with their company. This comprehensive guide reviews 14 top platforms including Yotpo, Qualtrics, and Zendesk to help you choose the right solution for gathering customer feedback and boosting satisfaction scores.
Business process automation uses technology to eliminate menial, time-consuming tasks from complex workflows. Automation increases efficiency, enhances employee satisfaction by removing repetitive work, and makes management easier through improved transparency and tracking. Most companies will have automated processes by 2019.
Enterprise BPM software pricing is notoriously opaque and expensive, often reaching six or seven figures when including implementation, training, and integration costs. This guide reveals the hidden factors determining BPM pricing and explores modern cloud-based alternatives that offer transparent, scalable pricing models.
A Swim Lane diagram is a process flowchart that allows you to visually distinguish duties and responsibilities, as well as sub-processes within business processes. It visualizes workflows from beginning to end, using the metaphorical lanes of an actual swimming pool to separate responsibilities across departments and teams.
Value chain analysis examines every business activity to identify which add value and which create costs. Using Porters model, companies analyze primary activities like operations and marketing alongside support activities like HR and technology. This systematic approach helps businesses gain competitive advantage through cost reduction, differentiation, and elimination of wasteful processes.