73 articles in this category
Peter Drucker warned that nothing is more useless than doing efficiently what should not be done at all. Michael Hammer's 1990s concept argued managers should adapt work to technology, not vice versa, shedding obsolete tasks. By the mid-1990s, 60% of Fortune 500 companies adopted BPR, despite the biggest mistake being overlooking the human element.
Forrester research shows 73% of consumers say valuing their time is most important for good service. Digital process automation documents every change in real-time, keeping teams aligned even after sweeping changes. Analytics help managers pinpoint improvement areas rapidly without manually analyzing huge data chunks, while automated systems handle mechanical steps and humans contribute intuition and creativity.
Business process consultants analyze workflows and recommend improvements to boost efficiency. They observe processes in action, identify bottlenecks and inefficiencies, then propose solutions. Learn what they do, how they work, the benefits and drawbacks of hiring one, and cost-effective alternatives for your business.
Six Sigma demands near-perfection with only 3.4 defects per million opportunities - at Three Sigma level, that same pharmacy would have 66,807 defects instead. General Electric saw $300 million increased revenue in first year, while US Army saved over $2 billion in 2007. Implementation uses DMAIC methodology: Define, Measure, Analyze, Improve, Control - but 60% of projects fail without process enforcement.
McDonald's Big Macs taste the same everywhere and Starbucks operates in 55+ countries using the same lingua franca (Venti Latte), proving consistency enables replication and global growth. Research shows disengaged employees have 37% higher absenteeism and 60% more errors, while highly engaged teams get 100% more job applications.
Up to 50% of purchases are influenced by recommendations when you welcome new customers properly. Gartner data shows 20% of existing customers create 80% of future revenue when onboarding illustrates their value through engagement. Converting leads is only the beginning; all time and money spent marketing gets wasted if customers discontinue service without proper onboarding.