Building lean processes requires standardized, trackable workflows before optimization. Learn how to eliminate the 8 modern wastes, implement 1% daily improvements, and create continuous improvement cultures that actually stick in knowledge work environments.
Cyclops Vapor refused to reverse a bottle cap change despite customer complaints - ordered expensive automated machinery instead. This rigid workflow thinking kills relationships. Adaptive case management means giving employees real autonomy to create custom resolutions, not just choose pre-determined paths. Ritz-Carlton proves it works: employees proactively tilt TVs, place remotes on trays, and offer fresh coffee without being asked.
Workflow vs Business Process Management - what is the difference, and which one is better for improving efficiency? Read on to find out...
Workflow and process management can be extremely helping as a means of managing investment compliance for hedge funds and other financial organizations.
Healthcare is an extremely complex industry - so it's no surprise that good healthcare process management is essential for success in the industry.
Poor employee onboarding is a major contributor to the $37 billion that US and UK employees cost their organizations - annually.